Frequently Asked Questions

General Questions

You can order any genre of books. It is our responsibility to cater to your needs and deliver the the required book's.

Yes, you can order your books on mail. (Drop an email to [email protected])

Yes, you can order your books on Phone Calls. (Dial 0120-6944111 or 844-76-45695)

For Privacy Policy, please visit Click Here

You will get an Email, SMS, & WhatsApp Message regarding the same.

Please contact to our helpline number 0120-6944111 or WhatsApp us at +919919747025

Yes, Live chat support is available at the website.

Yes, Firstly you have to create an account on kitabkopy.com & the add the product in cart to buy them later.

Yes, we allow our customers to cancel their Order's, but the cancellation should be requested within 24 hours of placing the order.

When you place an order on KitabKopy.com, we'll send you an email confirmation & SMS notification on your registered mobile number to let you know when it's been shipped and is headed on its way to you.

Yes, you can buy Gift Cards of KitabKopy.com

Yes, we use an HTTPS Connections, and our website is safe and secured. This means that your information's is private when it is sent to our website.

My Account

Step 1: Click to My Account

Step 2: Click to Register Account

Step 3: Fill the required details mention below

Step 4: Verify your Email & Phone 

Step 5: To finish, click Continue

Step 1: Click to My Account

Step 2: Click on Login

Step 3: Use your Email Id - Password or Login with OTP

Step 4: Now click to Edit Account

Step 5: Click on Continue when done

Step 1: Click to My Account

Step 2: Click to Login

Step 3: Use your Email Id - Password or Login with OTP

Step 4: Now click to Address Book

Step 5: Click to edit the address or Add new address.

Step 1: Click to My Account or Login & Signup

Step 2: Click on Forgotten Password

Step 3: Fill your registered email Id & Click on continue.

Step 4: A new password will send on your registered email Id

Step 5: Use your email & new password to login into your account.


(In any further issue please drop an email to [email protected] or call to 844-76-45695)

You can use your coupon code/ gift card at the time of checkout.

If your account has been suspended, you have drop an email for that to [email protected] along with your Full Name & Registered Email Id.

Order Related

You will get a confirmation call & SMS within 24 hrs. regarding your order & delivery.

You can use your discount/promo code/coupon/reward voucher at the time of checkout.

You can Track your order by using Tracking Link or AWB number. Tracking Details will be shared on your registered email & SMS

Step 1: Click to My Account or Login & Signup

Step 2: Click to Login

Step 3: Use your Email Id - Password or Login with OTP

Step 4: Now click to Order History

For that you can create ticket in Support Department or call us at 0120-6944111 or 844-76-45695

Yes, If you want to change the address after the order, you have to change before the order status is Shipped.

(For further queries create support ticket in Support) 

No, you can't change your order after checkout.

(For further queries you can create ticket in Support Department or call us at 0120-6944111 or 844-76-45695)

No, you can't add another items after checkout.

(For further queries you can create ticket in Support Department or call us at 0120-6944111 or 844-76-45695)

Yes, we allow our customers to cancel their Order's, but the cancellation should be requested within 24 hours of placing the order.

If your order was canceled by our side, here are the reason mentioned below:

  1. Stock issue
  2. Price issue
  3. No confirmation from customer side.
  4. Pin-code not delivered (No delivery possible)
(For further queries you can create ticket in Support Department or call us at 0120-6944111 or 844-76-45695)

For that you can create ticket in Support Department or call us at 0120-6944111 or 844-76-45695

For that you can create ticket in Demand a Product (Order-Form)  Support Department or call us at 0120-6944111 or 844-76-45695

Yes, you will get a call back & WhatsApp message for the same.

You can Track your order by using Tracking Link or AWB number. Tracking Details will be shared on your registered email & SMS

Contact to customer helpdesk to 0120-6944111 or 844-76-45695

You will know the status of your order within 48 hours of placing the order. In case of confirmation, you will be informed regarding the same within 48 hours, however, in case of unavailability of books with our channel partners your refund will be initiated within 48 hours.

You can order any genre of books. It is our responsibility to cater to your needs and deliver the required book's.

COD is not available for Request product because our Team will try to arrange the books from the sellers/vendors for you only. You have to pay only if you will confirm. Our Team will share the acknowledgement along with the payment link in the same ticket. 

You will get minimum 10% off on each order. 

Currently No, But In future it may be a option.

You can search by using ISBN, Product Name, Writer/Author Name.

If you want to buy any book which is not available on the website, then demand you book from us. Create support ticket in Order Department.

Shipping

Click Here to check our shipping policy

We ship all over India (Over 27,000 + Pincode)

Estimated date of delivery will be done after the confirmation of your order. Generally, it will take 3-5 working days to delivery at your doorsteps.

Shipping charges will be Rs. 39 per order, but for COD (Cash On Delivery) orders you need to pay Rs.29 per order for Cash On Delivery Free & for Pre-paid order there will be no Cash On Delivery Fee.

Yes, you will get combined delivery on two or more order.

We offer Express Delivery to all our customers.

You can Track your order by using Tracking Link or AWB number. Tracking Details will be shared on your registered email & SMS

No, you can't modify your order after checkout.

(For further queries you can create ticket in Support Department or call us at 0120-6944111 or 844-76-45695)

For this you can create ticket in Support Department or call us at 0120-6944111 or 844-76-45695

Refund

For COD order's you need to schedule the Pre-Paid delivery by your end (Customer end) while, If you use the prepaid shipping label, Rs.50.00 will be deducted from your return to cover shipping charges.

Fill the Product Return from :

Click Here team will contact you for that

For Refund Policy, please visit Click Here

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

After the Payment confirmation from the account department. Our Team share the Tracking Details on the same ticket along with your Registered E-mail & Phone Number.

No, Exchange is not allowed. 

If you have accepted the delivery of wrong item, please feel free to get in touch with us within 2 days if receiving the package. For details please refer our returns policy.

For Refund/Return Policy, please visit Click Here

Security

Yes, we use an HTTPS Connections, and our website is safe and secured. This means that your information's is private when it is sent to our website.

Contact Us

Contact us if you have any query or just want to say hello.

Our Location

Heera Babu & Sons (P) Limited
HBS Tower, Raghav Nagar, LIC No.1,
Deoria - 274001, (UP) INDIA
CIN- U51900UP2021PTC151018

0120-6944111

Customer Care Service Hours:
Monday - Friday: 10 AM - 7 PM
Call: 0120-6944111
Email: [email protected]